Privacy Policy

Data Controller

Emma Kenmuir

Privacy Policy

Last updated: April 2025

At Therapy with Emma, your privacy is important to us. We are committed to safeguarding your personal data and ensuring that your information is protected. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.

1. Who We Are

Therapy with Emma ("we," "us," or "our") is a counselling and psychotherapy practice based in Heanor, Derbyshire If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: Hello@therapywithemma.co.uk
• Phone: 07538 900221
• Address: Room 33, Shanakiel, Ilkeston Road, Heanor, Derbyshire, DE75 7DR

2. What Data We Collect

When you visit our website or use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number (if you contact us or book a session).
• Session Booking Information: Details you provide when scheduling an appointment.
• Website Usage Data: IP address, browser type, pages visited, and interactions (via cookies & analytics).
• Special Category Data: We do not collect sensitive health data through our website. Personal health data is only collected during confidential therapy sessions, in line with ethical and legal standards.

3. How We Use Your Data

We use your data for the following purposes:

• To respond to enquiries and appointment requests.
• To provide counselling and psychotherapy services.
• To send updates or relevant information (only if you opt-in).
• To improve our website and services through analytics.

We will never sell or share your data with third parties for marketing purposes.

4. How We Store & Protect Your Data

• Storage: All personal data is stored securely, protected by encryption and access controls.
• Confidentiality: Client session notes and therapy records are kept confidential and stored in accordance with GDPR guidelines.
• Data Retention: We retain client records for the duration required by professional and legal standards. Once no longer needed, we securely delete or anonymize them.

5. Sharing Your Data

We will only share your personal data in the following circumstances:

• When required by law (e.g., safeguarding concerns, court orders).
• With your explicit consent, such as if we need to refer you to another professional or service.

6. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the data we hold about you.
• Correction: You can correct any incorrect or incomplete data.
• Deletion: You can request deletion of your personal data (unless we are legally required to keep it).
• Withdraw Consent: You can withdraw consent for any processing of your data.
• Lodge a Complaint: If you believe your data rights have been violated, you can lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at Hello@therapywithemma.co.uk

7. Cookies & Analytics

We use cookies to improve user experience and analyse website traffic. You can manage or disable cookies in your browser settings at any time. For more information on how we use cookies, please refer to our [Cookie Policy, if applicable].

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the latest update date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: Hello@therapywithemma
• Phone: 07538 900221
• Address:  Room 33, Shanakiel, Ilkeston Road, Heanor, Derbyshire, DE75 7DR